Effective Date: 07/11/2024
Thank you for shopping at Gamer Eye Saver. We are committed to providing quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility
1.1 Timeframe: You have 30 calendar days from the date you received your item to request a return.
1.2 Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of use or damage are not eligible for return.
1.3 Non-returnable Items: The following items cannot be returned:
- Gift cards
- Downloadable software products
- Items purchased on sale or with a discount
2. Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team at akshaidhaadass@gmail.com with your order number and reason for the return. Our team will provide you with return instructions and a return authorization number.
2.2 Shipping: Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3 Return Address: Gamer Eye Saver
Malviya Nagar, South Delhi 110017
2.4 Packaging: Ensure that the product is securely packaged to avoid any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance.
3. Refunds
3.1 Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes 7-10 business days from the date we receive your return.
3.2 Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3.3 Partial Refunds: Partial refunds may be granted (if applicable) for:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
4. Exchanges
4.1 Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at akshaidhaadass@gmail.com.
5. Late or Missing Refunds
5.1 Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
5.2 Bank Processing: Next, contact your bank. There is often some processing time before a refund is posted.
5.3 Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at akshaidhaadass@gmail.com.
6. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: akshaidhaadass@gmail.com
Address: Malviya Nagar, South Delhi 110017
We are dedicated to ensuring a smooth and satisfactory experience for all our customers. Thank you for choosing Gamer Eye Saver!